Refund Policy
The short version
You buy prepaid credits, not individual images. Failed generations are refunded to your credit balance automatically. Unused credits are generally not refundable in cash — but if something went wrong on our side, tell us and we will make it right.
Automatic refunds
- If a generation fails, errors, or times out, the credits are added back to your balance. No request needed.
- You can see this in your history: a failed job is labelled Credits refunded.
When we will refund a payment
- You were charged but the credits never arrived.
- A duplicate charge occurred.
- The Service was unusable for a sustained period right after your purchase.
- The law in your jurisdiction requires it.
Write to [CONTACT EMAIL] with your username, the PayPal order id, and a short description. We aim to answer within three business days.
When we will not refund
- You used the credits and simply did not like the result. Generation is probabilistic; we do not guarantee a specific outcome.
- You changed your mind after credits were delivered and unused.
- The account was suspended for breaching our Terms of Service.
Chargebacks
Please contact us before opening a dispute with PayPal — almost everything can be resolved faster that way. Accounts with an open chargeback may be suspended while it is investigated, and credits purchased in a reversed transaction are removed.
Contact
[CONTACT EMAIL]